Online Privacy Policy Only
This online privacacy policy applies only to information collected through the Book A Ticket website.
Book A Ticket ABN 96 179 843 967 (‘we’, ‘our’ and ‘us’) regards personal privacy and compliance with our obligations under the Privacy Act 1988 (Cth), including the Australian Privacy Principles, as an important part of our relationship with customers of our services.
We refer to Customers and all other persons who access or use our services as ‘customers’ or ‘users’ or ‘you’;
This Policy applies to the domain name of bookaticket.com.au. It does not apply to, and we are not responsible for, the use of, or the protection of information provided to, other websites or services linked to our website or that you use to access our website, applications or services.
What personal information do we collect?
We collect the types of personal information required to assist us in providing our Services, fulfilling our functions and activities and informing you about them. You may, however, visit our site anonymously.
We collect personal information such as your name, phone number, email, address and credit card details. Credit Card details are used for the processing of payment, and are stored by our third party payment provider (Commonwealth Bank).
We use the Personal Information we collect to provide users with a high level of service. In particular, we use Personal Information:
- to email a Customer to confirm a booking, ticket purchase;
- to email a Customer to provide updates regarding their booking;
- to deal with queries from Customers.
In addition, our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. We use cookies to provide you with a better experience. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the Website.
How Do We Protect Your Information?
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Please note, if you do not agree to our Privacy Policy and the Terms of Service, you can choose to discontinue using the services.. If you are a parent or guardian, you are responsible for your child’s use of bookaticket.com.au services, including purchases.
Sharing Customer Data with Event Organisers
We share Customer’s personal information as part of their bookings with the Event Organiser including Personal Information that the Event Organiser has requested that we collect as part of their event, fundraising or other event-related registration requirements.
Event Organisers are not bound to treat your information in accordance with this Policy and you agree that we are not responsible for their actions. Please review the relevant Event Organiser’s privacy policies and terms and conditions before providing your Personal Information in relation to a particular booking, donation or registration.
BookATicket complies with the Australian Privacy Act (1988). In the event of a serious data breach, BookATicket will notify the Office of the Australian Information Commissioner and the affected individuals where required. Notification of a data breach may take the form of an email or a notice on our website.
Your Consent
By using our website, you consent to our website’s privacy policy.
Changes to Privacy Policy
We reserve the right to modify this Policy at any time, so please review it frequently. The updated version of the Privacy Policy will become effective immediately. If we make material changes to this Policy, we will notify you by email or by means of a notice on our website.
Complaints and how to contact us
If you would like further information on this Policy, or if you have any concern about the protection of your Personal Information, please email support@bookaticket.com.au